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Do you have a Complaint?

The success of our business is based upon our customers being satisfied with the service that we provide.

You are important to us and if you feel that we have made a mistake or have not delivered the level of service you expect, please let us know so that we can address the issue and put things right.

You can contact us:

By Post: Complaints Handling Officer, SAF 2-6 Boundary Row, London SE1 8HP

By Telephone: 020 8396 4851

By Email:

Make a Complaint

Make a complaint

Complaints Form

We aim to address your complaint within 24 hours and will confirm our actions in writing to you.

If the issue cannot be resolved within this time scale, we will begin by acknowledging your communication.  This will ensure that we have correctly understood the details of your complaint and, more importantly, assure you, the customer, that your concerns are being looked in to and that you have been provided with the name and telephone number of your Case Manager.

We will ensure that we keep you informed as to the progress of our investigation and will contact you if we require any further information to resolve the issue.

If we are unable to resolve your complaint internally to your satisfaction, you may refer it to the Financial Ombudsman Service within six months from the date of our decision letter to you. You can do this in writing at Exchange Tower, London, E14 9SR, by calling 0800 0234 567 / 0300 123 9123 or emailing More information is available at

Alternatively, you can contact the Finance & Leasing Association. Their scheme is based on conciliation and further information can be found on their website


2-6 Boundary Row, London, SE1 8HP

Tel: 0203 369 6000

people making business work

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